5 Key Things That Atlassian Customers Need to Know About The Recent Cloud Announcement – Your Questions Answered

Atlassian recently unveiled plans to focus on their Cloud offerings, whilst ending the sale and support of their Server products. These changes are set to have a huge impact on Atlassian customers in the near future and for the next few years to come.

At Snapbytes, we’ve already started to prepare for these changes. As with many vendors and long-term Atlassian software users at the moment, we’re at the bottom of a steep hill looking up at the top that’s covered in clouds. Whilst there’s plenty of work that needs to be done before we all get to the top of this hill, we believe that the announcement is a positive step forward. We’re excited to embark on this journey with Atlassian, our fellow vendors and of course, our customers. So we’ve compiled a list of 5 key things that you need to know about the recent announcement.

1. What Atlassian products are affected by the recent Cloud announcement?

Atlassian’s move to become a cloud-first company will have a huge impact on the following products:

  • Jira Software
  • Jira Service Desk
  • Confluence
  • Jira Core
  • Bitbucket
  • Crowd
  • Bamboo
  • Atlassian Apps
  • Marketplace Apps


2. What are the benefits of Atlassian Cloud?

Atlassian Cloud has many advantages including a more streamlined approach to administration tools, greater collaboration potential, quicker scalability and faster time to value, compared to Atlassian Server and Data Center. There are, however, some functionalities that could be improved. We’re excited to see these developments with Atlassian’s new focus on Cloud.

3. What are the key dates for the migration to Cloud, and the changes to Server and Data Center?

These are the key dates that you need to put in your diary:

2nd February 2021 (Pacific Time)

  • The end of new Server license sales: after this date, Atlassian users will no longer be able to purchase or request a quote for a new server product.
  • Updates to pricing for Server renewals and upgrades (~15%).
  • Updates to pricing for Data Center licenses (up to ~140%).

2nd February 2022 (Pacific Time)

  • The end of upgrades and downgrades for Server products.

2nd February 2023 (Pacific Time)

  • The end of new Server product sales.

2nd February 2024 (Pacific Time)

  • The end of support and bug fixes for all Server products.


4. What changes will be happening to Data Center?

In Atlassian’s recent announcement, the software development company confirmed that it will be keeping a self-managed enterprise version of its Data Center offerings. This means that customers who are not quite ready to operate solely within Cloud, will be able to utilise Data Center. Atlassian’s Data Center offerings will also have improved capabilities including better integrations for Data Center and Cloud products, for customers that want to use both.

5. What support is available to help Atlassian customers plan their migration to Cloud?

The Atlassian Migration Program (AMP) is available and provides guides, migration tools, access to a migration support team as well as a free Cloud migration trial for Atlassian customers.

As a trusted Atlassian Solution Partner that’s been running for years, we’re also going to be offering support during these uncertain times. If you would like to discuss plans for your business migration to Atlassian Cloud, how to renew your existing licenses or if you’ve got any other questions then please get in touch as we’d love to help.

The journey ahead is going to be a long one but we can’t wait to see some of you along the way, and for everyone to reunite at the top of the hill.