We are proud to help our clients track their SLAs with ease.
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About Time to SLA
An SLA is not just a document but a promise to your customers. We know that trustworthiness fades if you fail to keep just one promise. We also know how tough it is to keep track of all of your SLAs.
We want to help you to keep your service quality and trustworthiness high by giving you a tool that instantly visualizes how your teams are doing, and warns you when an SLA is about to be breached.
Why choose Time to SLA
Top Vendor on Atlassian
Easy Transfer from Others
Easy Going with Others
Top Vendor on Atlassian Market
Snapbytes is a Platinum Solution Partner and Top Vendor on Atlassian Market. Being a Top Vendor, Snapbytes ensures excellent customer experiences, to present stable plugins, and to give support at least 8 hours a day, five days a week.Try It Free
Easy Transfer from other SLA tools
Are you using another SLA tracking tool and don't want to lose your past SLA data? No worries, Time to SLA can easily re-calculate all SLA information for your existing issues.Try It Free
Easy Going Other Plugins
You can easily integrate Time to SLA with the plugins Better Excel, EazyBI, and Script Runner. Moreover, we have prepared many REST services to integrate with others easily.Try It Free
Why choose Time to SLA?
Time to SLA provides everything that you need in 3 easy steps.
Define SLA contract conditions based on Jira issue statuses, date fields or comments. Set SLA goals as a negotiation date field, fixed duration or dynamic duration. Narrow down the scope by using JQL functions if necessary. And your SLA contract is ready to begin!
The SLA panel is ready as soon as your SLA contract is in progress. Check the color to see the status and use the real countdown timer to find out how much time is left. Need more? Then you can add more colored TTS fields to issues.
Pick which fields you want to see in the report and with the TTS JQL functions, you can get specific results quickly. Export your results to Excel with just one click. Need to see live data? Then you can add built-in TTS gadgets to your dashboard and watch your status live.
This is how it goes
We provide all you need in 3 levels.
Define SLA contract conditions on Jira issue statuses, date fields, or comments. Set SLA goal as a negotiation date field, fixed duration or dynamic duration. Narrow down the scope by using JQL functions if you need. And your SLA contract is in progress!
SLA panel is ready as soon as your SLA contract is in progress. Check the color to see the status and see how much time left with the real count down timer. Need more? Add more coloured TTS fields to issues.
Pick which fields you want to see in the report, and with TTS JQL functions get specific results quickly. Export your results to excel with only one click. Need to see live data? Add built-in TTS gadgets to your dashboard and watch your status live.
Don't just take our word for it, here's what our clients say about us...
Great app, easy to configure. It took me a couple of minutes to define and watch SLAs.
TTS is gradually being enriched with very useful functions. In our company we used Vertygo SLA, I must say that the transition to TTS was not difficult. The support team is competent and quick in responding.
Fantastic add-on. Compliments JIRA Service Desk perfectly and has allowed us to easily setup complex SLA requirements that we weren’t able to achieve with JSD’s inbuilt functionality. Highly recommend this plugin.
Time to SLA is a wonderful app, very mature which goes beyond the Jira Service Desk capabilities! I strongly recommend.
I love the real time count down!
I do recommend this app. Configuration is simple and quick. App is giving a lot of useful functionality. Support is great, too 🙂
Very flexible add-on that allows for a much greater degree of customization than the built-in SLAs. Snapbytes also has a responsive support team that has quickly fixed bugs and implemented features to clear blockers for my team.
Frequently Asked Questions
Time to SLA is compatible with both Data Center and Server platforms.
Jira Server and Data Center versions 7.0.0 – 8.8.0 are supported.
Evaluation licenses are available through my.atlassian.com after downloading the app from Atlassian Marketplace. The evaluation licenses are renewable up to 5 times.
Time to SLA has a handy “SLA Generation for Existing Issues” feature. This feature calculates SLA data for the existing issues and you can use this data later as desired.
We provide a custom-tailored solution within Time to SLA to let you harvest rich SLA information through eazyBI. Click here to learn how to integrate eazyBI and Time to SLA.
Time to SLA offers customizable SLA Reports which you can export to Excel with the click of a button.
Better Excel Exporter for Jira is tightly integrated with Time to SLA, allowing you to export all Time to SLA custom fields into Excel in a highly-customizable way. Using the powerful features of the Better Excel Exporter app on Time to SLA data, means that you can easily create marvelous SLA reports.
We provide SLA notifiers that you can configure to alert users, groups and project roles when an SLA is about to be breached. These notifiers can be sent before or after an SLA is breached, and they can also be recurring.
Time to SLA offers an import/export feature which allows users to export their SLA configurations and easily import them into another Jira instance.
Yes, you can use Time to SLA features with Jira Service Desk. What’s more, you can set the SLA Panel to show in the customer portal to ensure the timely delivery of your Service Desk functions.